Refund & Cancellation Policy
Last updated: July 2026
This policy explains two separate things: how your GoodKeen subscription works, and how booking refunds between operators and their guests are handled. Nothing here limits rights you may have under the Consumer Guarantees Act 1993 or other New Zealand law that cannot be excluded.
1. Your GoodKeen Subscription
- Free plan. The free plan is free forever up to 25 bookings a month. There is nothing to cancel and nothing to refund.
- Paid plans. Paid plans (Starter and Pro) are billed monthly in advance and have no lock-in. You can cancel anytime from your account settings.
- What happens when you cancel. Your paid features stay active until the end of the billing period you have already paid for, then your account moves to the free plan. We do not pro-rate or refund the unused part of a monthly subscription except where required by law.
- 0% booking fees. GoodKeen never charges per-booking or transaction fees, so there are no booking fees to refund. Card processing fees are charged by your payment provider (Stripe) and are subject to their terms.
2. Booking Cancellations & Refunds (Operators and Guests)
GoodKeen provides the tools operators use to sell and manage bookings, but each operator sets their own cancellation and refund terms for their activities. Those terms are shown to guests at the time of booking.
- Guests: if you need to change or cancel a booking, please contact the operator you booked with directly. Their cancellation terms apply.
- Operators: when you issue a refund through GoodKeen, it is returned to the guest's original payment method via your payment provider. You are responsible for applying your own cancellation terms fairly and in line with New Zealand consumer law.
3. Gift Cards
Gift cards sold through GoodKeen are valid for at least 3 years from the date of purchase, in line with New Zealand consumer law, and are redeemable for bookings with the issuing operator. Gift cards are not exchangeable for cash except where required by law.
4. Contact
Questions about your subscription can be sent to [email protected]. For a refund on a booking, please contact the operator you booked with.