GoodKeen support
Write to: our contact form . Message us any day of the week. Most replies land within a few hours.
Common questions
I can't sign in
Use "Forgot password" on the sign-in screen and we will email you a link. If you work for a business that uses GoodKeen, your manager adds you - ask them to send an invitation rather than signing up again, or the bookings you need will not be there.
Which app you need
GoodKeen Operator is for operators and their staff: today's bookings, check-ins and the manifest. The GoodKeen Operator app for iPhone and Android is on its way. Guests need no app - they book in a browser, on the address their operator gives them.
When the app asks for an update
Tap Update and follow it to the new version. An update is only required when an older version would show you something wrong.
Deleting your account
Write to us through our contact form from the address you sign in with, and we will close the account and delete the personal information we hold about you, within 20 working days. Bookings that were paid for stay as records because tax law requires seven years of them - we take the personal details out of those instead. If you run a business on GoodKeen, say whether it is closing too or going to somebody else, because your staff and your guests' bookings sit with it.
How your data is kept safe
Our privacy policy says what we collect, who processes it and how long we keep it. The apps carry no advertising SDK. On Android the QR scanner uses Google ML Kit, which sends Google usage statistics; the privacy policy says what.
Something is not working
Email us and say what you were doing and what you saw. If bookings are affected, say so in the first line and we will pick it up first.
Everything else
Settings, staff, activities and billing are managed on the web at app.goodkeen.co.nz.